
1-hour remote response, 4-hour on-site. Committed in writing in every contract.
No OEM overhead — no brand premium, no unused global infra in your invoice.
We support Hitachi, Dell, NetApp, VMware, and HPE. No commercial bias.
Local presence. Understand compliance requirements in both markets.
Every engagement scoped and priced upfront. No surprise hourly billing.
When OEM support ends, we continue. Spares availability for most platforms.


| Feature | Essential | Standard ⭐ | Premium |
|---|---|---|---|
| Remote Support | 8×5 | 16×7 | 24×7 |
| Remote Response SLA | 4 hours | 2 hours | 1 hour |
| On-site Response SLA | ✗ | 4 hours | 4 hours |
| On-site Visits/Year | ✗ | 4 visits | Unlimited |
| Monthly Health Report | ✓ | ✓ | ✓ |
| Firmware Advisory | ✓ | ✓ | ✓ |
| Spare Parts Coordination | ✗ | ✓ | ✓ |
| Critical Spares Stocked | ✗ | ✗ | ✓ |
| EOL Systems Supported | ✓ | ✓ | ✓ |
| Dedicated Engineer | ✗ | ✗ | ✓ |
| Pricing | Contact us for a tailored quote — info@vertexdatasystems.com · +91 90038 39569 | ||
* Pricing is customised based on platform, age, location, number of systems, and coverage required. GCC pricing available in USD/AED.

Beginner → Intermediate
Beginner → Intermediate
Beginner → Intermediate
Beginner → Intermediate
Foundation Level
Intermediate Level
Beginner → Intermediate
Beginner → Intermediate
Beginner → Intermediate
Foundation → Intermediate

We review your storage & VMware environment at no cost — findings report included.
Fixed-price proposal with clear deliverables and SLA terms within 48 hours.
Environment documentation, monitoring setup, and escalation contacts established.
Proactive monitoring, quarterly reviews, and on-call support — we run your infra.

Whether you need a migration, AMC, VMware support, or training — reach out for an honest conversation. Free assessment available for all new clients.
No obligation. Delivered as a written report with prioritised action items.